African retailer Massmart retrieves defective multi-hinge aluminium ladders from market

It has come to the attention of the National Consumer Commission that there are safety concerns associated with Mainstay and Terra Firma multi-hinge aluminium ladders, Model JC 403, 150 kg. Anyone who is in possession of these ladders must immediately stop using them and return those to the point of purchase for a refund.

According to the NCC, Massmart has informed them that the ladders do not meet safety standards due to minimum material thickness and static load. This makes them unsafe to use and may result in injuries or fatalities. As such, those who have purchased the ladders from Makro or Game must take swift action to return them for a refund.

NCC Acting Commissioner, Thezi Mabuza, commented: “Failure to meet these requirements renders the ladders unsafe and may lead to injuries or fatalities.”

"The Consumer Protection Act requires the recall of goods which pose any risk of harm to the consumers. We encourage consumers who have bought the ladders at Makro or Game, to immediately stop use and return these for a refund. The Commission is monitoring the recall based on its Recall Guidelines" Thezi concluded.

It is important to note that 57 000 units of these ladders have been sold in South Africa, with Mainstay ladders also being exported to several other countries. The Consumer Protection Act requires the recall of goods that pose any risk of harm to consumers. The NCC is monitoring the recall in line with its Recall Guidelines.